Free Returns For Members

Free Returns For Members

All member orders placed from 17th October, 2017 are entitled to free returns until 31st January, 2018.
When shopping simply Log in or Sign up as a member and a pre-paid returns label will be automatically applied to your shopping cart & included within your order.


Fill Pre-paid Return Label
1. Fill in fields via the pre-paid returns label. See below for instructions.


Stick Label on to Parcel
2. Stick the pre-paid returns label on to your parcel. Ensure this is visible.


Post parcel via Australia Post
3. Drop your parcel off to your nearest Post Box, Post Office, or Parcel Locker.


1. On the pre-paid return slip, record the last 6 digits of your order number via the authorisation number field. (Please reference your order confirmation email for your order number).

2. Include the packing list that you received with your original order inside the return parcel.

3. Please record the number starting with "MVV" for your reference.

4. Attach this label to the return parcel and drop off by 31st January, 2018 to any Post Box, Australia Post Office, or Parcel Locker.

Click here for alternative Returns options.

Terms & Conditions: This member offer entitles you to free returns Australia wide on all orders for a limited time only. This offer is exclusive to JAG members at the Online store only - to redeem simply log in or sign up as a member and a prepaid returns label will be applied at checkout automatically & included in your physical parcel. This offer is not available at major department stores or independent retailers. For a change of mind refund, all items must be returned in original condition, at the transaction cost, within 21 days. All returns must be with proof of purchase to the online store.