Returns | FAQS

How do I return an item purchased from JAG Online?

As per your statutory rights, you can choose a refund or exchange if an item has a major problem.

This is when the item:

  • Has a problem that would have stopped someone from buying the item if they had known about it
  • Is unsafe
  • Is significantly different from the sample or description
  • Doesn’t do what we said it would do, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

In addition to your statutory rights, we offer a change of mind returns policy where the following conditions are met:

 

  • The item must be unworn, unwashed and have the original tags still attached.
  • All returns must be made within 21 days of order date. Refund will exclude any postage costs. Due to hygiene reasons we cannot accept returns for swimwear, earrings, hosiery and lingerie, unless they are faulty. This does not affect your statutory rights.

 

For all online purchases that meet the returns requirements, simply click HERE and choose your preferred method of return from the 2 options. In your return parcel, please include your original Packing List from your order ensuring you complete the form advising us of which items you are returning and the reason code.

Please note for customers using Paypal or Afterpay, please book a return back to our warehouse. In your return parcels, please include your original Packing List from your order ensuring you complete the form advising us of which items you are returning and the reason code. Once you have dropped your parcel off or had it collected, returns may take up to 2-7 business days to reach us. Note: Once recieved we'll process your request withing 3-5 business days. We will email you once your order has been refunded.

Please ensure you keep a copy of the return information which will be emailed to you including the tracking number, this is required if we need to track a return.

How do I exchange an item purchased from JAG Online?

At this time we are unable to provide an exchange for online purchases when returned to us. If you would like a different size or colour, or you are interested in a different item, you’ll need to return the item(s) to us for a full refund and place a new order with the correct colour or size. If you need further assistance, feel free to contact us HERE.

Can I return OUTLET items?

As per your statutory rights, you can choose a refund or exchange if an item has a major problem.

This is when the item:

  • Has a problem that would have stopped someone from buying the item if they had known about it
  • Is unsafe
  • Is significantly different from the sample or description
  • Doesn’t do what we said it would do, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

In addition to your statutory rights, we offer a change of mind returns policy where the following conditions are met:

 

  • The item must be unworn, unwashed and have the original tags still attached.
  • All returns must be made within 21 days of order date. Refund will exclude any postage costs. Due to hygiene reasons we cannot accept returns for swimwear, earrings, hosiery and lingerie, unless they are faulty. This does not affect your statutory rights.

 

For all online purchases that meet the returns requirements, simply click HERE and choose your preferred method of return from the 2 options. In your return parcel, please include your original Packing List from your order ensuring you complete the form advising us of which items you are returning and the reason code.

Please note for customers using Paypal or Afterpay, please book a return back to our warehouse. In your return parcels, please include your original Packing List from your order ensuring you complete the form advising us of which items you are returning and the reason code. Once you have dropped your parcel off or had it collected, returns may take up to 2-7 business days to reach us. Note: Once recieved we'll process your request withing 3-5 business days. We will email you once your order has been refunded.

Please ensure you keep a copy of the return information which will be emailed to you including the tracking number, this is required if we need to track a return.

When will I receive my refund?

If you have lodged your return via the JAG Return Portal, your can track your return back to our warehouse. Once you have dropped your parcel off or had it collected, returns may take up to 2-7 business days to reach us. Note: Once received, we’ll process your request within 3-5 business days. We will email you once your order has been refunded.

CAN I RETURN MY ONLINE PURCHASE TO MYER?

Unfortunately you cannot return any online purchases to Myer.

Not what you were looking for? contact us

CAN I RETURN A GIFT I HAVE RECEIVED?

In the rare instance you are not satisfied with your JAG gift, simply send back as you would a normal return, You must however include the Packing List from the original order.

For more information on how to return something, please refer to "How do I return an item?"

Not what you were looking for? contact us