A MESSAGE TO OUR CUSTOMERS:

As the current COVID-19 situation continues to quickly unfold, we know we must do our part. We have made a decision based on the health and safety of our employees, loyal customers and the greater community to temporarily close all of our free-standing retail stores. We thank everyone for their ongoing support during these unprecedented times, and we will continually assess the evolving situation to determine when we can safely re-open. Our David Jones concession stores and online website will remain open. Our customer care team are available on 1800 993 946, via email on online@jag.com.au or on live chat during business hours Monday-Friday to assist in any way we can. We’d love for you to stay connected with us through our social media channels too. We wish for you and your families to keep healthy during these unprecedented times. Let's continue to work together, stay positive and care for each other.

online updates:

We are still here and operating as usual on our online channel. We have implemented new safety guidelines in our warehouse team, and as such there may be short delays in receiving your order-dispatched emails after placing your orders. Australia Post are doing their best to deliver orders on time, and will no longer require signatures for contact-free delivery. Once again, our customer care team are here to help with any queries.

We're committed to providing the best experience possible under these circumstances. If you have any questions, please reach out.

 

  • orders

    how to search, add to bag and place an order on our site.

  • delivery

    delivery queries from tracking your order to postage options.

  • returns

    policies on change of mind, and return options.

  • payment

    how we safely secure your payments and how you can use your gift vouchers.

  • offers

    everything you need to know about our latest offers and competitions.

  • vip

    understand the benefits of becoming a jag vip member with us.

  • women's

    size guide

    ensure you're choosing your best fit for your shape and height.

  • men's

    size guide

    ensure you're choosing your best fit for your shape and height.

  • contact

    customer care

    got a question? find out the best way to contact us.