Online Orders

Our warehouse is based in Melbourne and our teams are strictly following Covid-19 safety guidelines. We are ensuring that once placed, your orders will leave the warehouse as soon as possible. We have been advised by Australia Post of delays within their delivery network due to the increase in demand, a reduction in air freight capacity, and health and safety measures such as social distancing at their facilities. This could mean that your order can take up to 10 business days to be delivered after dispatch. Australia Post will no longer require signatures for contact-free delivery.

Please allow for up to 10 business days for your order to be delivered after you receive your order dispatch email. We greatly appreciate your understanding and patience for the extended delivery times.

we're back

We're excited to announce that we have begun to re-open our stores in select locations with reduced trading hours. Rest assured, steps are being taken to provide a safe in-store shopping experience. Here’s how we’re doing our part to ensure the health of our customers and staff members:

  • Hand sanitiser will be present in all stores.
  • Regular cleaning of eftpos machines, change rooms and stores.
  • Contactless card-only payments (no cash or cheques).
  • Signage to support social distancing.
  • DAVID JONES

    Due to the size of David Jones department stores, they comply with the current social distancing requirements and therefore our David Jones concession stores remain open. They are also strictly adhering to the Covid-19 safety guidelines. Please note: Barangaroo, Sydney and James Street, Brisbane are closed – please refer to David Jones Website for more details.

    We’re here for you

    Our customer care team are available on 1800 993 946, via email online@jag.com.au or on live chat during AEST business hours Monday-Saturday to assist in any way we can. Please understand that due to increased volume of enquires our team will respond within 3 business days, thank you for your understanding.

     

    • orders

      how to search, add to bag and place an order on our site.

    • delivery

      delivery queries from tracking your order to postage options.

    • returns

      policies on change of mind, and return options.

    • payment

      how we safely secure your payments and how you can use your gift vouchers.

    • offers

      everything you need to know about our latest offers and competitions.

    • vip

      understand the benefits of becoming a jag vip member with us.

    • women's

      size guide

      ensure you're choosing your best fit for your shape and height.

    • men's

      size guide

      ensure you're choosing your best fit for your shape and height.

    • contact

      customer care

      got a question? find out the best way to contact us.