RETURNS


Easy Returns! If you change your mind, you can return your online order within 21 days of your order date, plus FREE returns & exchanges* in-store.

See FAQs below for full Returns Policy, and instructions on International Returns and Faulty Returns


Purchase Made Return Online Return In-store Exchange In-store
Website Yes Yes Yes*
Click & Collect Yes Yes Yes*
In-Store No Yes Yes

*Returns in-store with Afterpay are applicable for refund only, no exchange is provided.


Easy Returns! If you change your mind, you can return your online order within 21 days of your order date, plus FREE returns & exchanges* in-store.

See FAQs below for full Returns Policy, and instructions on International Returns & Faulty Returns


Purchase Made Return Online Return In-store Exchange In-store
Website Yes Yes Yes*
Click & Collect Yes Yes Yes*
In-Store No Yes Yes

*Returns in-store with Afterpay are applicable for refund only, no exchange is provided.

Australia Post  Australia Post (From $8.95) Book a return
  • Book your return online here through the returns portal.
  • Print your label & stick it on your parcel. Please ensure it is clearly visible.
  • Drop your parcel off to a Post Box, Australia Post Office, or Parcel Locker.
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

Couriers Please  Courier Pickup (From $5.39) Book a return
  • Book your return online here.
  • Print your label & stick it on your parcel. (Ensure it is clearly visible)
  • Ensure your item is ready for pick-up at the set location.
  • Please note courier pickup isn't available in some postcodes.
    To find out whether courier pickup is available in your area please refer to our Return FAQ's.
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

Store Locator  Return or Exchange In-store (FREE) Find a store
  • Eligible for Australian orders only.
  • Excludes Myer stores
  • Find your nearest store here to return or exchange an item for free.
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

Need more help? Feel free to call us on 1800 993 946

(Monday to Friday between 7:00am and 7:00pm AEST)

RETURNS FAQs

  • What is the JAG Returns Policy?
  • How do I return a JAG online purchase?
  • How do I return a faulty online purchase?
  • How do I exchange an item purchased from JAG Online?
  • Can I return a Clearance, Sale or discounted item?
  • When will I receive my refund?
  • Can I track my return?
  • How do I return an international purchase?
  • I have received a faulty JAG Watch, what do I do?
  • Can I return my online purchase to Myer?

< BACK TO HELP CENTRE


Can't find what you are looking for? Email us now or 1800 993 946 (Domestic) / +61 1800 993 946 (International) to speak to one
of our friendly customer care staff members. Our Sydney based customer care team operate from Monday-Friday between 8:00am - 6pm Australian Eastern Standard Time.