RETURNS

 

We know the holiday period can get hectic. To take the pressure off this festive season, we are offering extended returns for change of mind. Items purchased from the 15th November 2019 to 24th December 2019 (inclusive) can be returned for change of mind up to and including January 31st, 2020. All purchases made after December 24th, 2019 revert to our standard returns policy. For further details, see our FAQs section below.

All items sold online are eligible for refund providing they meet the returns requirements, including sale items. Exchanges are only available in one of our freestanding stores (Excludes Myer and DJs.)
2 Simple ways to return:
•    In-Store: Return or Exchange for free at your local freestanding store.
•    Australia Post: Follow the instructions on your easy return label included in your package and simply apply the label to your parcel for drop off at your nearest Australia Post box or Office. Please keep a record of your tracking number as proof of sending. We will process your refund within 3-5 days of receiving the package, excluding the returns postage cost. ($6.99 for using the easy returns label)

For a change of mind returns items must be unworn, unwashed and have the original tags attached.
Afterpay and Paypal purchases are valid for a refund via post and refund in one of our freestanding stores. We cannot offer an exchange on Afterpay and Paypal purchases.
In your return parcels, please include your original Packing List from your order ensuring you complete the form advising us of which items you are returning and the reason code.
Please keep a record of your tracking number as proof of sending. We cannot offer refunds on packages that may become lost in the post, so please keep your proof of send tracking information.
To return or exchange in-store, please ensure you have your order confirmation email to hand.

If you have received faulty goods, please contact us for us to assess.

Purchase Made

Return In-store

Return Online

Exchange In-store

Website

Collect In Store

In-Store

Store-to-Door

Phone Order

*Returns in-store with Afterpay applicable for refund only, no exchange is provided.

Choose from 2 easy ways to return

Australia Post

Easy Returns ($6.99)

  • Attach your Easy Return label to your parcel (included in your order).
  • Record your tracking number from your Easy Return label. 
  • Drop your parcel off at your local Australia Post Office or Post Box. 
  • Can't find what you're looking for? Read our Returns FAQs below.
 
Store Locator

Return or Exchange In-store (Free)

  • Eligible for Australian orders only.
  • Excludes David Jones.
  • Find your nearest store here to return or exchange an item for free.
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

RETURNS FAQs

 

Email us now or phone 1800 441 739 (Domestic) / +61 1800 441 739 (International).
Our Sydney based customer care team operate from Monday to Friday between 7:00am and 5:00pm AEDT and Saturday between 9:00am and 5:00pm AEDT.