RETURNS

we're here for you

Our customer care team are available on 1800 993 946, via email online@jag.com.au or on live chat during AEST business hours Monday-Saturday to assist in any way we can. Please understand that due to increased volume of enquires our team will respond within 3 business days, thank you for your understanding.

If you want to change your mind, we are happy to offer a refund from our Online Store on all products within 21 days of receiving your order, in line with our Returns Policy.

If you have received faulty goods, please contact us for us to assess.



Australia Post

Easy Returns ($6.99)

  • Attach your Easy Return label to your parcel (included in your order).
  • Record your tracking number from your Easy Return label. 
  • Drop your parcel off at your local Australia Post Office or Post Box. 
  • Can't find what you're looking for? Read our Returns FAQs below.
 
Store Locator

Return or Exchange In-store (Free)

  • Eligible for Australian orders only.
  • Excludes David Jones.
  • Find your nearest store here to return or exchange an item for free.
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.
 

RETURNS FAQs