we're re-opening our stores

We're excited to announce that we have begun to re-open our stores in select locations with reduced trading hours. Rest assured, steps are being taken to provide a safe in-store shopping experience. Here’s how we’re doing our part to ensure the health of our customers and staff members:

  • Hand sanitiser will be present in all stores.
  • Regular cleaning of eftpos machines, change rooms and stores.
  • Contactless card-only payments (no cash or cheques).
  • Signage to support social distancing.
  • Our online store continues to operate as usual, offering both home delivery and Collect In Store (from select stores). We are also available in select David Jones concession stores.

    stores now open:
    Store Location Trading Hours
    Sydney Central Plaza NSW Wed-Sat: 10am - 4pm


    Online Orders:

    Our warehouse teams are strictly following Covid-19 safety guidelines and we are ensuring that once placed, your orders are ready to leave the warehouse within 2 business days. We have been advised by Australia Post of delays within their delivery network due to the increase in demand, a reduction in air freight capacity, and health and safety measures such as social distancing at their facilities. This could mean that your order can take up to 10 business days to be delivered after dispatch.
    Australia Post will no longer require signatures for contact-free delivery. Please be advised that express delivery is not available during this time.
    Detailed information about delivery options is detailed below & please allow for up to 10 business days for your order to be delivered after you receive your order dispatch email. We greatly appreciate your understanding and patience for the extended delivery times.

    DAVID JONES:

    Due to the size of David Jones department stores, they comply with the current social distancing requirements and therefore our David Jones concession stores remain open. They are also strictly adhering to the Covid-19 safety guidelines. Please note: Barangaroo, Sydney and James Street, Brisbane are closed – please refer to David Jones Website for more details.

    We’re here for you

    Our customer care team are available on 1800 993 946, via email online@jag.com.au or on live chat during AEST business hours Monday-Friday to assist in any way we can. Please understand that due to increased volume of enquires our team will respond within 3 business days, thank you for your understanding.

     

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