RETURNS


Enjoy extended returns! Items purchased from the 15th November, 2018 through to 24th December, 2018 (inclusive) can be returned up to 31st January, 2019.

See FAQs below for full Returns Policy, and instructions on International Returns and Faulty Returns


Purchase Made Return Online Return In-store Exchange In-store
Website Yes Yes Yes*
Click & Collect Yes Yes Yes*
In-Store No Yes Yes

*Returns in-store with Afterpay are applicable for refund only, no exchange is provided.


Enjoy extended returns! Items purchased from the 15th November, 2018 through to 24th December, 2018 (inclusive) can be returned up to 31st January, 2019.

See FAQs below for full Returns Policy, and instructions on International Returns & Faulty Returns


Purchase Made Return Online Return In-store Exchange In-store
Website Yes Yes Yes*
Click & Collect Yes Yes Yes*
In-Store No Yes Yes

*Returns in-store with Afterpay are applicable for refund only, no exchange is provided.

Australia Post  Easy Returns ($6.99)
  • Attach your Easy Return label to your parcel (included in your order).
  • Record your tracking number from your Easy Return label. 
  • Drop your parcel off at your local Australia Post Office or Post Box. 
  • Can't find what you're looking for? Read our Returns FAQs below.
  • Don't have an Easy Return Label? Contact us or Book your return online here

Couriers Please  Courier Pickup (From $5.39) Book a return
  • Book your return online here.
  • Print your label & stick it on your parcel. (Ensure it is clearly visible)
  • Ensure your item is ready for pick-up at the set location.
  • Please note courier pickup isn't available in some postcodes.
    To find out whether courier pickup is available in your area please refer to our Return FAQ's.
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

Store Locator  Return or Exchange In-store (FREE) Find a store
  • Eligible for Australian orders only.
  • Excludes Myer and David Jones stores
  • Find your nearest store here to return or exchange an item for free.
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

Need more help? Feel free to call us on 1800 993 946

(Monday to Friday between 7:00am and 7:00pm AEST)

RETURNS FAQs

  • Will you be offering extended returns over Christmas?
    • Extended return policy: Items purchased from the 15th November, 2018 through to 24th December, 2018 (inclusive) can be returned up to 31st January, 2019. All purchases made after 24th December, 2018 will revert to our standard store/online returns policy.

  • How does Easy Returns work?
    • Simply apply your Easy Returns label to the parcel you are returning and drop off at your nearest Australia Post box or Office.

  • What is the JAG Returns Policy?
    • As per your statutory rights, you can choose a refund or exchange if an item has a major problem.

      This is when the item:

      • Has a problem that would have stopped someone from buying the item if they had known about it
      • Is unsafe
      • Is significantly different from the sample or description
      • Doesn't do what we said it would do, or what you asked for and can't be easily fixed.

      Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

      If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

      In addition to your statutory rights, we offer a change of mind returns policy where the following conditions are met:

      • The item must be unworn, unwashed and have the original tags still attached.
      • All returns must be made within 21 days of order date. Refund will exclude any postage costs. Due to hygiene reasons we cannot accept returns for swimwear, earrings, hosiery and lingerie, unless they are faulty. This does not affect your statutory rights.

      For all online purchases that meet the returns requirements, simply click HERE and choose your preferred method of return from the 2 options. In your return parcel, please include your original Packing List from your order ensuring you complete the form advising us of which items you are returning and the reason code.

      In your return parcels, please include your original Packing List from your order ensuring you complete the form advising us of which items you are returning and the reason code. Once you have dropped your parcel off or had it collected, returns may take up to 2-7 business days to reach us. Note: Once recieved we\'ll process your request within 3-5 business days. We will email you once your order has been refunded.

      Please ensure you keep a copy of the return information which will be emailed to you including the tracking number, this is required if we need to track a return.

  • How do I return a JAG online purchase?
    • If something isn't right we are happy to offer a refund from our Online Store on all products within 21 days of placing your order, in line with our Returns Policy.

      Items purchased during Clearance, Sale, Outlet or on discount, that meet the returns requirements, are all eligible for refund.

      2 Simple ways to return:

      • Australia Post: Book a return, print the label and drop in the post box
      • Courier: Collected from your door.

      Book a Return

      If you have received faulty goods, please contact us

  • How do I return a faulty online purchase?
    • As per your statutory rights, you can choose a refund or exchange if an item has a major problem.

      This is when the item:

      • Has a problem that would have stopped someone from buying the item if they had known about it
      • Is unsafe
      • Is significantly different from the sample or description
      • Doesn't do what we said it would do, or what you asked for and can't be easily fixed.

      Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

      If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

      If you have received faulty goods, please contact us to organise your return or alternative process

  • How do I exchange an item purchased from JAG Online?
    • At this time we are unable to provide an exchange for online purchases when returned to us. If you would like a different size or colour, or you are interested in a different item, you'll need to return the item(s) to us for a full refund and place a new order with the correct colour or size. If you need further assistance, feel free to contact us HERE.

  • Can I return a Clearance, Sale or discounted item?
    • Items purchased during Clearance, Sale, Outlet or on discount, that meet the returns requirements, are eligible for a refund.

  • When will I receive my refund?
    • Once you have dropped your parcel off or had it collected, returns may take up to 2-7 business days to reach us.

      Once received, we will process your request within 3-5 business days. We will email you once your order has been refunded.

  • Can I track my return?
    • If you have booked your return via Australia Post or Courier pickup, you can track your return back to our warehouse.

      Track My Return

  • How do I return an international purchase?
    • For all online international purchases that meet the returns requirements, please contact us to organise your return.

      Once you have posted your International Return, refunds can take up to 21 days to be processed.

  • I have received a faulty JAG Watch, what do I do?
    • If you have recently purchased a JAG Watch and it appears to be faulty, please contact our customer care team here and we will be happy to help you. For all warranty & repairs information please see our Warranty & Repairs Information page.

      If you would like to return your watch please see the "How do I return a JAG online purchase?" section.

  • Can I return my online purchase to Myer or David Jones?
    • Unfortunately you cannot return any online purchases to Myer or David Jones.

      Not what you were looking for? contact us

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Can't find what you are looking for? Email us now or 1800 993 946 (Domestic) / +61 1800 993 946 (International) to speak to one
of our friendly customer care staff members. Our Sydney based customer care team operate from Monday-Friday between 8:00am - 6pm Australian Eastern Standard Time.