returns

delivery faq
purchase made return in-store return online exchange in-store
website yes yes yes*
collect in store yes yes yes*
in-store yes no yes

*returns in-store with afterpay applicable for refund only, no exchange is provided.

australia Post

easy returns ($6.99)

  • attach your easy return label to your parcel (included in your order).
  • record your tracking number from your easy return label. 
  • drop your parcel off at your local australia post office or post box. 
  • the postage fee will be deducted from your refund.
  • please keep a record of your tracking number as proof of sending. we will not offer refunds on packages that do not have proof.
  • don't have an easy returns label? contact us
  • please ensure that you have read our returns policy.
  • can't find what you're looking for? read our returns faqs.
Store Locator

return or exchange in-store (free)

  • eligible for australian orders only.
  • excludes david jones stores.
  • find your nearest store here to return or exchange an item for free.
  • please ensure that you have read our returns policy.
  • can't find what you're looking for? read our returns faqs.

international returns

  • for all international orders please return to:
  • fastline - apg & co online returns
    jag
    309 fitzgerald road
    derrimut
    vic 3030
    australia
  • please ensure that you have read our returns policy.
  • can't find what you're looking for? read our returns faqs.

returns faqs

can't find what you are looking for? email us now or call us on 1800 993 946 (domestic) / +61 1800 993 946 (international) to speak to one of our friendly customer care staff members. our sydney based customer care team operate from monday to friday 7:00am - 5:00pm and saturday 9:00am - 5:00pm (aedt).