Purchase Made Return In-store Return Online Exchange In-store
Website Yes Yes Yes*
Collect In Store Yes Yes Yes*
In-Store No Yes Yes

*Returns in-store with Afterpay applicable for refund only, no exchange is provided.

Australia Post

Easy Returns ($6.99)

  • Attach your Easy Return label to your parcel (included in your order).
  • Record your tracking number from your Easy Return label. 
  • Drop your parcel off at your local Australia Post Office or Post Box. 
  • The postage fee will be deducted from your refund.
  • Can't find what you're looking for? Read our Returns FAQs below.
  • Don't have an Easy Return Label? Contact us or Book your return online here
Couriers Please

Courier Pick Up ($5.39)

  • Book your return online here.
  • Print your label & stick it on your parcel. (Ensure it is clearly visible)
  • Ensure your item is ready for pick-up at the set location.
  • Please note courier pickup isn't available in some postcodes.
    To find out whether courier pickup is available in your area please refer to our Return FAQ's.
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.
Store Locator

Return or Exchange In-store (Free)

  • Eligible for Australian orders only.
  • Excludes Myer and David Jones.
  • Find your nearest store here to return or exchange an item for free.
  • Please ensure that you have read our 'Returns Policy' information here.
  • Can't find what you're looking for? Read our Returns FAQs below.

Need more help? Call us on 1800 993 946

(Monday to Friday between 7:00am and 5:00pm AEST)

RETURNS FAQs

Can't find what you are looking for? Email us now or 1800 993 946 (Domestic) / +61 1800 993 946 (International) to speak to one of our friendly customer care staff members. Our Sydney based customer care team operate from Monday-Friday between 7:00am - 5:00pm Australian Eastern Standard Time.