FINAL SALE
Final sale applies to items that have been marked down to clear. Including items purchased with a further discount on the already marked down price. Final sale items are not eligible for return, exchange or online voucher, if you change your mind. By purchasing a final sale item you agree that the item cannot be returned for a change of mind. Please note final sale terms apply online only. We recommend choosing carefully to avoid disappointment and suggest contacting online@jag.com.au for any assistance prior to purchasing. Applicable credit notes provided will only reflect the purchase price of the item as displayed on the receipt, rather than the original ticket price. Note that our change of mind policy does not apply to items purchased in a final sale price promotion.

BIRTHDAY REWARD

Your birthday voucher entitles you to receive $20 off your next order and is valid at the JAG Online Store (www.jag.com.au and www.jagapparel.nz). To redeem online, simply login as a JAG VIP and proceed to checkout. You will see your rewards balance available to use under the 'Rewards and Discounts' section. Simply click apply to apply your reward to your purchase. Offer is valid for one use only and to be used in full. Expiry date can be found within your 'Rewards' section in your online account. Offer is not refundable and cannot be replaced, refunded or redeemed if lost or stolen. Offer is not redeemable for cash and cannot be used to pay for gift cards or lay-bys.

PROMOTION CODES

Your Promotion Codes are valid at the JAG Online Store (www.jag.com.au and www.jagapparel.nz). To redeem online, simply add an item to your cart and login if advised and use the promotion code at cart level. Offer is valid for one use only. This offer cannot be used in conjunction with any other offer or another promotional code. Expiry date is enclosed on the email. Offer is not refundable and cannot be replaced, refunded or redeemed if lost or stolen. Offer is not redeemable for cash and cannot be used to pay for gift vouchers or lay-bys.

GIFT CARDS

Gift cards are valid for 3 years from date of issue and cannot be replaced if lost, stolen or expired. Gift cards are valid at the JAG online store (by entering your gift card number and PIN at checkout). Gift cards are not redeemable for cash, gift vouchers or on licensed product. Gift Cards cannot be purchased using Afterpay. Gift cards cannot be reactivated once expire. Gift Cards cannot be replaced or refunded if lost or stolen.

JAG VIP

The JAG VIP Program (the “Program”) is operated by JAG Apparel Pty Limited (ACN 165 682 771) (“we,” “us,” or “our”) and is designed to reward customers for their ongoing engagement with the JAG brand. By enrolling in the Program, you (“Member”) agree to be bound by these Terms and Conditions (the “Terms”).

2. ELIGIBILITY & ENROLMENT

2.1 The Program is open to individuals who are 18 years of age or older (or the age of majority in their country of residence, if higher) and who reside in a country in which we offer the Program. We reserve the right to restrict access to the Program, or specific benefits within it, in any location where any legal or operational requirement prevents participation. Clause 10 applies to any resulting change to an existing Member’s benefits.

2.2 Enrolment is free and available online through the website at jag.com.au (the “JAG Website”), in-store at a JAG retail store (a “JAG Store”) or at a JAG-branded concession within a Myer or David Jones store (a “JAG Concession”). A JAG Store does not include a JAG Concession.

2.3 One account per person is permitted. After reasonable verification, we may consolidate or close duplicate accounts. We will transfer to the retained account, without counting any purchase more than once, any Qualifying Spend attributable to genuine purchases and any reward credits, rewards or benefits not obtained through the duplication. Qualifying Spend is attributed to the original transaction date, and the commencement date of the Member’s first Annual Qualifying Period is determined by the earliest genuine completed purchase recorded against any of those accounts that, when completed, contributed to Qualifying Spend.

2.4 Members must provide accurate personal details upon registration. We are not responsible to the extent that rewards are lost because of incorrect information provided by the Member.

2.5 Membership is personal and non-transferable.

2.6 Reward credits, rewards and benefits already earned, issued or conferred, or to which existing JAG VIP members have become entitled, remain valid on their original terms. Other migration arrangements, including opening tier and spend history, will be set out in transition terms.

2.7 Membership continues until the Member closes their account, or we cancel it under Clause 10. We may suspend access to an account under Clause 10 without ending membership. A Member does not lose their membership or their Tier 1 (JAG Muse) status through inactivity or a period without Qualifying Spend (defined in Clause 4.1.2).

4. EARNING REWARDS

4.1  Shopping Rewards (Dollar-Value Credits) Reward credits are issued as dollar-value credits to the Member’s account based on the Qualifying Spend in each transaction, as follows. The same reward values apply across all tiers:
Spend $125 or more in a day – earn $10
Spend $300 or more in a day – earn $35
Spend $500 or more in a day – earn $65
Spend $1,000 or more in a day – earn $130

4.1.1 First online shop reward: earn $10 credited to the Member’s account on the Member’s first completed purchase through the JAG Website that contributes to Qualifying Spend (one-time per Member).

4.1.2 For the purposes of the Program, “Qualifying Spend” means the amount a Member actually pays (including GST), after discounts, for JAG products purchased through the JAG Website, at a JAG Store or at a JAG Concession, as adjusted for any cancellation, return, refund, chargeback or correction, but excluding shipping or other delivery charges, any amount paid to purchase or add value to a gift card and any portion paid using reward credits. An amount paid by redeeming a gift card forms part of Qualifying Spend. Each transaction is assessed separately against the ranges in Clause 4.1 and earns only the single shopping reward-credit amount specified for the applicable range. A transaction with Qualifying Spend below $125 does not earn shopping reward credits under those ranges. Qualifying Spend from different transactions is not combined for the purposes of Clause 4.1, but all Qualifying Spend, including from a transaction below $125, accumulates across the JAG Website, JAG Stores and JAG Concessions within the applicable Annual Qualifying Period for tier placement under Clause 3. This does not limit the separate first online shop reward under Clause 4.1.1 or the issue of any Tier Entry Reward under Clause 4.2. Despite any contrary applicable offer or invitation term, a transaction made under an offer or invitation is assessed under this Clause 4.1 and contributes to Qualifying Spend and earns shopping reward credits to the extent provided by this Clause 4.1.

4.1.3  Each
transaction at a JAG Concession is assessed separately under this Clause 4.1 by reference to the Qualifying Spend in that transaction. Reward credits from purchases at a JAG Concession may take longer to appear in the Member’s account than reward credits from other purchases. Reward credits cannot be redeemed at a JAG Concession (see Clause 5.1). A purchase of JAG products through a website operated by Myer, David Jones or another third party is not a purchase through the JAG Website or at a JAG Concession and does not form part of Qualifying Spend or earn reward credits.

4.2.1  One Birthday Reward is issued in each calendar year during the Member’s birth month if the Member’s date of birth is recorded in the Member’s account before the end of that month. Its amount is determined by the Member’s placement in Tiers 1 to 3 when it is issued, except that, if Couture status applies at that time, it is issued at the Luminary amount. A Birthday Reward is not issued for an earlier birth month merely because the Member’s date of birth is recorded later. This does not limit correction of a verified error under Clause 4.6.

4.2.2 A Welcome Offer made available to a Member while in Tier 1 is available only once per Member and applies to the Member’s first eligible purchase through the JAG Website or at a JAG Store. Despite any contrary applicable offer term, the Welcome Offer cannot be applied to the purchase of, or to add value to, a gift card. It is subject to any other applicable exclusions stated in these Terms or communicated when the Welcome Offer is made available. Except to the extent a different validity period is preserved under Clause 2.6, an unused Welcome Offer expires six months after it is made available. A purchase at a JAG Concession, or any other purchase to which an applicable exclusion applies, does not use the Welcome Offer. Subject to its applicable expiry, an unused Welcome Offer remains available if the Member subsequently moves out of Tier 1.

4.5 Additional Rewards
We may issue reward credits to Members who have not transacted within certain periods. These rewards are issued at our discretion and are not guaranteed.

4.6 Verification and Adjustments
After reasonable verification, we may reverse, adjust or correct reward credits, tier status, rewards and benefits to the extent directly affected by a cancellation, return, refund, chargeback, fraud, abuse or manipulation of the Program, a material breach of these Terms, or error, and will correct any verified error we make. If the balance of reward credits is insufficient, we may offset the shortfall against future reward credits. We will notify the Member of any material adjustment and the reasons for it and, on request, review the adjustment. We may delay that notice where earlier disclosure would prejudice a fraud or security investigation, but will give it as soon as reasonably safe and lawful.

5. REDEEMING REWARDS

5.1 Reward credits may be redeemed online through the JAG Website or in-store at JAG Stores. Reward credits are not redeemable at a JAG Concession, any other concession, or any third-party stockist. Despite any contrary applicable offer or invitation term, reward credits cannot be redeemed against the purchase of, or to add value to, a gift card.

5.2 Reward credits will be displayed in a Member’s account and at checkout where eligible.

5.3 A minimum order value may apply to reward redemptions. It will be disclosed before the reward is earned or, for a discretionary reward, when it is issued.

5.4 Reward credits cannot be redeemed for cash and have no monetary value outside the Program.

5.5 Reward credits may be redeemed in a transaction to which the Welcome Offer applies, despite any contrary applicable offer term. Reward credits cannot be combined with any other promotional code unless expressly stated by us.

5.6 Purchases made using reward credits are not eligible to earn further reward credits on the portion paid using reward credits.

5.7 If the purchase of an item is cancelled, an item is returned or the full purchase price of an item is otherwise refunded, any reward credits applied to the purchase price of that item in the original transaction are reinstated in full. Reward credits applied to the purchase price of an item that is retained and has not been fully refunded are not reinstated. Reinstated reward credits expire on the later of their original expiry date and the date 30 days after reinstatement.

We may recalculate the Qualifying Spend and the shopping reward credits earned under the spend ranges in Clause 4.1 for the original transaction by reference to the Qualifying Spend remaining after the cancellation, return or refund, and reverse any excess reward credits, with any shortfall handled under Clause 4.6.
If, after the cancellation, return or refund, no item retained from an online transaction contributes to Qualifying Spend, we may reverse any first online shop reward issued for that transaction under Clause 4.6. If that transaction was the purchase on which the Member became entitled to the first online shop reward under Clause 4.1.1, including because an earlier transaction was disregarded under this paragraph, and either no first online shop reward was issued for it or the whole of any such reward has been reversed or otherwise recovered, that transaction and any issue of that reward are disregarded for the purposes of Clause 4.1.1 only. The Member is then eligible to earn the first online shop reward on the first completed purchase through the JAG Website that: (a) occurs after the cancellation, return or refund and, if a first online shop reward was issued for the earlier transaction, after the whole of that reward has been reversed or otherwise recovered; and (b) contributes to Qualifying Spend.

6. REWARD EXPIRY

6.1 Reward credits are subject to expiry. Each reward credit’s expiry period will be disclosed before it is earned or, for a discretionary reward credit, when it is issued. The expiry date of a reward credit will be displayed when it is issued. Expiry periods may vary by reward type and tier.

6.2 We will endeavour to notify Members prior to reward expiry. It is the Member’s responsibility to track and redeem rewards within the applicable period.

6.3 Subject to Clause 10.7, expired reward credits will not be reinstated, except where their expiry resulted from our error or reinstatement is required by law.

8. IN-STORE IDENTIFICATION

8.1 Members may identify themselves as a Program Member at a JAG Store or JAG Concession using the barcode associated with their account or by providing the details linked to their membership (such as name and membership number).

8.2 It is the Member’s responsibility to identify themselves as a Program Member at the point of sale in order for Qualifying Spend from a purchase at a JAG Store or JAG Concession to be recorded and for the Member to earn any resulting reward credits, or to redeem reward credits at a JAG Store. We are not required to record Qualifying Spend or award reward credits retrospectively where a Member did not identify themselves at the point of sale, but may do so after reasonable verification, in which case the adjustment is attributed to the original transaction date. Where a Member did identify themselves but a technical or point-of-sale failure prevented the transaction from being recorded, we will correct the error after reasonable verification and attribute the adjustment to the original transaction date.

9. ACCOUNT MANAGEMENT

9.1 Members can view their tier status, reward credit balance, transaction history and account details via their online account on the JAG Website.

9.2 Members are responsible for maintaining the security of their account credentials. Members must promptly report any suspected unauthorised access, and we are not liable to the extent that loss is caused by a Member’s failure to keep their credentials secure or report a compromise.

9.3 To update personal details, including date of birth and contact information, Members should log in to their account or contact JAG Customer Care at online@jag.com.au.

9.4 A Member may close their account at any time by contacting JAG Customer Care or using their online account, and closure takes effect once we process the request. Closure is subject to Clause 10, and we may defer closure while the account is suspended or under investigation under Clause 10, but only for as long as reasonably necessary to complete that process. The Member may redeem available reward credits and use any other issued reward or benefit up to closure. On closure, any unused reward credits, rewards and benefits are forfeited, except that where a Member closes their account because they do not accept an amendment under Clause 10.1, we will allow a reasonable period to use them, or provide equivalent value, subject to their ordinary expiry. Re-enrolment does not restore value forfeited on an earlier closure, or renew eligibility for a reward stated to be available only once per Member.

10. PROGRAM CHANGES, SUSPENSION & TERMINATION

10.1 We may amend these Terms or change any aspect of the Program from time to time, including its eligibility requirements, tier structure, qualifying periods, earning rates, reward values, expiry periods, redemption rules, benefits, participating locations and participating channels. We will publish the amended Terms on the JAG Website and identify the date they were last updated and the date the amendment or change takes effect. If an amendment or change is reasonably likely to materially and adversely affect Members or a class of Members, we will give reasonable advance notice on the JAG Website and, to the affected Members, by email or another direct electronic communication. We may implement an amendment or change earlier where reasonably necessary to comply with law or to address an urgent fraud, security or technical risk, but will give notice as soon as reasonably practicable afterwards. An amendment or change takes effect on its stated effective date, and a Member’s continued participation in the Program after that date — including by earning, redeeming or gifting reward credits or rewards, or using a Program benefit — constitutes acceptance of the amended Terms; merely retaining an inactive account does not constitute continued participation. A Member who does not accept an amendment may cease participating and request closure of their account under Clause 9.4 before the amendment takes effect. An amendment or change operates prospectively and will not, of itself: (a) cancel or reduce any reward credit, reward or benefit already earned, issued or conferred, or to which a Member has become entitled; (b) shorten its existing expiry or validity period; or (c) impose a new material restriction on its use. This does not limit any adjustment we may make under Clauses 2.3, 4.6, 5.7 or 10.6, or as required by law. If we cannot reasonably continue to provide that reward credit, reward or benefit, we will provide equivalent Program value with a reasonable validity period. Continued participation does not replace any separate consent required by law.

10.2 We may suspend or terminate all or part of the Program where we reasonably consider this necessary for legal, regulatory, fraud-prevention, security, technical or operational reasons, or because of a material change affecting the Program’s operational or financial sustainability. Any suspension will continue for no longer than reasonably necessary. We will give reasonable notice of any material suspension of the Program, directly to affected Members as soon as reasonably practicable. Before terminating the Program, we will give reasonable advance notice on the JAG Website and by direct electronic communication, unless notice is prohibited by law or would create a material fraud or security risk, in which case we will give notice as soon as reasonably safe and lawful. Clause 10.7 applies to affected value.

10.3 We may immediately and without prior notice suspend a Member’s access to all or part of their account while we investigate conduct or circumstances that we reasonably suspect involve fraud, abuse or manipulation of the Program, a material breach of these Terms or a security risk. We will notify the Member of the suspension and its basis as soon as reasonably safe and lawful. The suspension will continue for no longer than reasonably necessary and, if cancellation is proposed, until we complete the process under Clause 10.4 or 10.5. During suspension, we may prevent affected reward credits, rewards and benefits from being redeemed, used, gifted or transferred, and may suspend the issue of new rewards. A suspension does not itself cancel the account or permit value to be reversed, forfeited or withdrawn. If we do not proceed to cancel the account, we will promptly lift the suspension and restore access and any affected value not adjusted under Clauses 2.3, 4.6 or 5.7, with Clause 10.7 applying to any expiry or validity period affected by the suspension.

10.4 Following an investigation under Clause 10.3, and except as provided in Clause 10.5, before cancelling an account we will notify the Member of the relevant conduct or risk and the proposed cancellation, give the Member a reasonable opportunity to respond, and consider that response. We may cancel the account only if we reasonably determine that the relevant conduct or risk existed and that cancellation is reasonably necessary and proportionate.

10.5 We may cancel an account without prior notice if cancellation is reasonably necessary and proportionate and we reasonably consider that: (a) the Member engaged in fraud; (b) the account presents a security risk; or (c) giving prior notice or continuing access would be unlawful or reasonably likely to facilitate further fraud or abuse or compromise fraud prevention or security. We will notify the Member of the cancellation and its basis, and give the Member a reasonable opportunity to respond, as soon as reasonably safe and lawful. We will promptly review any response and, if the cancellation was not justified, reinstate the account and restore the affected value or provide equivalent Program value.

10.6 If we cancel an account under Clause 10.4 or 10.5, we may reverse or forfeit reward credits or withdraw any other reward or benefit only to the extent reasonably proportionate to, and directly connected with, the conduct that justified cancellation.

10.7 Where we suspend or cancel an account, suspend or terminate the Program, or delay access under this Clause 10, we will preserve any reward credit, reward or benefit already earned or issued, or to which the Member has become entitled, that is not adjusted, reversed, forfeited or withdrawn under Clauses 2.3, 4.6, 5.7 or 10.6. We will allow a reasonable opportunity to use that unaffected value or provide equivalent Program value. If use would be unlawful or reasonably likely to facilitate fraud or abuse or create a security risk, we may delay access but must preserve the value and make it available as soon as reasonably safe and lawful. Any expiry or validity period that runs while use is prevented by action under this Clause 10 is paused and extended by that period. If an extension is not reasonably practicable, we will provide equivalent Program value with a reasonable validity period. Where the Program or the Member’s account has ended, any equivalent value will be provided in a form usable independently of the Program and on terms no less favourable in material respects than the affected value, such as a voucher or credit.

11. PRIVACY

11.1  We collect and handle personal information to operate the Program, personalise the Member experience and send necessary non-marketing Program communications, as described in our Privacy Policy and the collection notice provided at or before the time the relevant personal information is collected or, if that is not practicable, as soon as practicable afterwards.

11.2 We handle all personal information in accordance with our Privacy Policy, available at https://www.jag.com.au/help/privacy-policy. Where applicable, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and any other privacy or data protection laws that apply to the Program.

11.3 Members may opt out of marketing communications at any time without affecting membership or necessary non-marketing Program communications.

12.LIMITATION OF LIABILITY

12.1 To the maximum extent permitted by law, we do not accept any liability to a Member whatsoever, including for negligent acts or omissions, arising out of or in connection with the Program.

12.2 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.

13. GENERAL

13.1 These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of New South Wales, to the extent permitted by applicable law. Members in other jurisdictions may have additional rights under local law that these Terms do not override.

13.2 If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.

13.3 These Terms and any applicable offer, invitation or transition terms constitute the entire agreement about the Program. If they are inconsistent, the applicable offer, invitation or transition terms prevail to the extent of the inconsistency in relation to that offer, invitation or transition, subject to any provision of these Terms that expressly states otherwise and to the following exceptions:
(a) a Couture invitation or terms applying to a bespoke Couture reward or benefit do not reduce the Luminary rewards and benefits available to the Member under Clause 3.4, shorten the Member’s current 12-month Couture period or permit Couture status to end earlier than Clause 3.4 permits;
(b) transition terms do not reduce any reward credit, reward or benefit preserved under Clause 2.6; and
(c) after any reward credit, reward or benefit has been earned, issued or conferred or the Member has otherwise become entitled to it, an applicable offer or invitation term does not operate to cancel, reduce, reverse, forfeit or withdraw it, shorten its disclosed expiry or validity period, or impose a new material restriction on its use, except to the extent permitted by Clauses 2.3, 4.6, 5.7 or 10.6 or required by law.
This does not affect accrued rights or liability for misleading or deceptive conduct.

13.4 Unless otherwise stated in these Terms or applicable offer terms, each dollar threshold, reward amount and other dollar amount in these Terms applies at the same numerical face value in Australian dollars and New Zealand dollars. Qualifying Spend in those currencies is aggregated at face value without conversion. A reward credit has the same numerical face value in each of those currencies and, when redeemed, is applied at that value in the currency in which the redemption transaction is processed.

14. CONTACT US

For enquiries or complaints about the JAG Loyalty Program, please contact:

Jag Customer Care

Email: online@jag.com.au

Phone: 1800 993 946 (Australia) /
0800 767 025 (New Zealand)