DELIVERY

See below for all available delivery options.


Standard DeliveryStandard Delivery
$9 flat rate
(FREE - orders over $100)
Express DeliveryExpress Delivery
$15 flat rate.
(Available for metro areas only)
Order before 2pm for same day dispatch.
International ShippingInternational Shipping
$25 flat rate - New Zealand
$40 flat rate - Rest of the world
International ShippingCollect at Post
$9 flat rate
(FREE - orders over $100)

DELIVERY

See below for all available delivery options.


Delivery Destinations & Times

Please note the below delivery times should be treated as estimates only. These times commence from the date your order is dispatched.
Location Standard
(Business Days)
Express
(Business Days)
NSW - Metro 2 - 3 1 - 2
NSW - Regional 3 - 4 -
ACT - All 3 - 4 1 - 2
VIC - Metro 2 - 3 1 - 2
VIC - Regional 3 - 4 -
QLD - Metro 3 - 4 1 - 2
QLD - Regional* 5 - 6 -
SA - Metro 2 - 3 1 - 2
SA - Regional 3 - 4 -
WA - Metro 5 - 7 2 - 3
WA - Regional 7 - 8 -
TAS - Metro 3 - 4 1 - 2
TAS - Regional* 4 - 5 -
NT - Metro 4 - 5 2 - 3
NT - Regional* 5 - 7 -
New Zealand 3 - 7 -
International 7 - 14 -
*This table excludes Far North QLD, Remote Tasmania/NT Postcodes

DELIVERY FAQs

  • When can I expect my parcel to arrive?
    • For domestic orders please allow up to 3-7 business days for Standard Shipping, and 2 days (Metro areas only) for Express Shipping. Express orders placed before 2pm will be eligible for same day dispatch. Please make allowances for a later delivery during peak season including the festive period, if over 5 days.

      International orders will arrive between 7 and 14 working days after being placed. please see 'How do I track my order?' below.

      Not what you were looking for? Contact us

  • How do I track my order?
    • You will receive a Dispatch email containing your tracking number as well as email notifications directly from the carrier updating you on the progress of your order. If you wish to track the progress click HERE for Australia Post OR HERE for STARTRACK and enter in the tracking number provided.

      Please allow up to 24 hours before the tracking number is activated and assigned to your order.

      Not what you were looking for? Contact us

  • What forms of delivery does JAG online offer?
    • We offer Standard Delivery and Express Delivery (within Metro areas). For Standard Delivery, the carrier will aim to deliver between 3-7 business days after your order has been placed. This may take a little longer if you live in a rural area or Western Australia or during peak trading times. For Express Delivery, the carrier will aim to deliver within 1-3 business days after your order has been placed.

      Not what you were looking for? Contact us

  • Can I deliver to a PO Box?
    • Yes, JAG delivers to PO Box addresses. Just enter your PO Box number into address line 1 when filling out your order details.

  • How much is delivery?
    • Standard delivery is $9 flat rate for all orders under $100. For orders over $100, Standard delivery is free. Express Delivery (within Metro areas) is a $15 flat rate for all orders.

      Not what you were looking for? Contact us

  • Does JAG ship internationally?
    • Yes, we certainly do.

      • Orders will arrive between 7 and 14 working days after being placed.
      • Orders below $200 to New Zealand cost a flat rate of $25.
      • Orders above $200 to New Zealand qualify for free delivery.
      • International orders cost a flat rate of $40.
      • All international orders are exempt from Australian GST (10%); however they may incur taxes and duties applied by customs in the country where the order is delivered. Any duty and taxes incurred in the country of destination are the responsibility of the customer.

      Not what you were looking for? Contact us

  • How will my order be shipped?
    • We have a network of carriers to help ensure a prompt delivery. Our primary source of shipping is Australia Post. However we also use STARTRACK in some instances, the carrier information for your specific order can be found on your 'Dispatch' email.

  • Do I need to be home for my delivery?
    • Yes, as a signature is required on delivery, please provide a physical address where you or someone else will be available to sign for your parcel.

      If no one is available to sign for the parcel, an 'attempted delivery' card will be left at the address with further instructions including which post office or Depot you can pick up your parcel from.

  • I have a missing / lost order. What do I do?
    • The carrier will aim to deliver between 3-5 business days after your order has been placed. This may take a little longer if you live in a rural area or Western Australia or during peak trading times.

      In the unlikely event that you have waited over 7 days for your delivery please contact our customer care team to investigate. And rest assured that a full refund will of course be provided for any lost parcels.

  • I have receive an incorrect item
    • Firstly, we would like to apologise for this. Please contact us through our online form by choosing the option 'I received the wrong item/missing item' and we will be in touch to rectify the issue.

      Not what you were looking for? Contact us

  • Can you deliver to my work address?
    • Absolutely! Please ensure that you provide a physical street address when completing your shipping details, this may be a work address and in this instance you must include the business name and what level the business is on if applicable

      Not what you were looking for? Contact us

  • How will I know when my order has been shipped?
    • You will receive a Dispatch email notifying you that your order has been packed and shipped. You'll also receive a consignment number to track your order. If you have ordered a physical Gift Card only, you will receive an email from us called 'Shipping Confirmation' letting you know that your Gift Card is on its way.

      Not what you were looking for? Contact us

  • Collect at Post
    • For information on Collect at Post please see HERE

< BACK TO HELP CENTRE


Can't find what you are looking for? Email us now or 1800 993 946 (Domestic) / +61 1800 993 946 (International) to speak to one
of our friendly customer care staff members. Our Sydney based customer care team operate from Monday-Friday between 7:00am - 7:00pm Australian Eastern Standard Time.