JAG | Credit Notes Policy


This document sets out the Terms & Conditions of JAG Credit Notes provided by APG & Co Pty Ltd. These Terms and Conditions are intended to protect you and APG & Co Pty Ltd; and are applicable to the Credit Note Receiver from the time of issue until the time of expiry.

If you do not understand the below Terms & Conditions, or if you have any questions, please contact our friendly Customer Service Team on 1800 441 739 or via our contact us page.

Issues

JAG Credit Notes are issued in store when the requirements meet the Returns and Exchanges Terms and Conditions.

JAG Credit Notes are not redeemable for cash and are non-refundable. JAG does not accept cancellations or offer refunds under any circumstances in whole or part thereof once payment of the original purchase has been made and the JAG Credit Note is issued. There are no refunds for items purchased using a JAG Credit Note.

Redemption

Amounts shown on a JAG Credit Note are in Australian Dollars (AUD) and can only be redeemed in Australian Dollars (AUD) on JAG goods from a JAG Free Standing Store only.

If upon redeeming your JAG Credit Note there is a difference between the cost payable and the Credit Note value, JAG will require further payment for the difference. JAG will issue a new Credit Note when the credit note value is larger than that of the purchase amount.

Expiry Date

All JAG Credit Notes issued are valid for 12 months from the issue date and is noted on the provided receipt. It is the Receiver’s responsibility to redeem the value placed on the Credit Note within that time frame. JAG is unable to extend Credit Notes beyond the expiry date.

Security

All JAG Credit Notes issued are valid for 12 months from the issue date and is noted on the provided receipt. It is the Receiver’s responsibility to redeem the value placed on the Credit Note within that time frame. JAG is unable to extend Credit Notes beyond the expiry date.